Admin login
Queue Overview
🔴
PRODUCTION QUEUE
Queued
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Assigned
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Available agents
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Busy agents
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Oldest queued ticket
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🟡
STAGE QUEUE
Queued
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Assigned
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Available agents
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Busy agents
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Oldest queued ticket
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Statistics
Filters
Create agent
Creates the Keycloak account, PXL user, agent profile and provider mappings automatically.
Agents
| ID | Username | Agent code | Status | Environment | Paused | Current ticket | Last seen | Last assigned |
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Agent Activity Log
| From | To | Status | Duration |
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System events
Login, logout, online/offline and automatic system events.
These events do not carry working-time duration.
| Time | Event | Environment | Details |
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SLA Dashboard
Ticket flow · last 24 hours
Incoming tickets compared with completed tickets
SLA compliance per hour
Audit & System
Audit logs, Force Complete history and system administration.
Administrative exports
Export operational and audit data for investigation, verification and historical analysis.
Audit Log
Force Complete History
PXL Monthly Report
Daily breakdown
| Date | Received | Completed | AHT |
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Hourly distribution
| Hour | Received |
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Agent breakdown
| Agent | Code | Environment | Completed | AHT |
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Ticket Lookup
Search historical tickets by external ticket ID.
Daily Agent Report
Completed tickets per agent for the selected Zagreb calendar day.
| Agent Code | Agent | Environment | Completed | AHT | Action |
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Tickets
| ID | ext_id | Status | Provider | Service Hours | Review Type | SLA Priority | Agent ID | Age | Duration | SLA 3 min | Received | Assigned | Completed | Review URL | Actions |
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